Returns and Refunds

Our 14-day returns policy states that after receiving an item, you have 14 days to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn or used, with all tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

For any questions about returns, please contact us anytime at atelierdeschevaux@gmail.com.

Damage and problems
Please inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you received the wrong item. This way, we can assess the issue and work to resolve it.

Exceptions / Non-returnable items
Certain types of items cannot be returned, such as custom-made products (e.g., special orders or personalized items). If you have any questions or concerns about a specific item, please don't hesitate to contact us.

Unfortunately, we cannot accept returns on promotional items or gift cards.

Substitutions
The fastest way to ensure you get what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

Refunds
Once we receive and inspect your return, we'll notify you whether or not your refund has been approved. If approved, you'll automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post the refund.
Once more than 15 business days have passed since the return was approved, please contact us at atelierdeschevaux@gmail.com.